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Retention
Manager
Warm
Member script

Responding when your best employee gets a competing offer

A top performer just told you they have an offer elsewhere.

Strategy

Thank them for telling you, then find out what the offer represents before you talk money. Counter the reason, not just the number.

How this one opens

Thank you for telling me instead of just leaving.

This is the first line of the full script for this exact situation.

What usually happens next

Most likely: honesty about the number, and hesitation about naming the real reason they looked.

One thing not to say

After everything we have done for you

You are seeing a piece of this script. 5 parts are written in full.

The rest of the opening, the full pushback path, everything to avoid, and the follow-up message — written for this situation.

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